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            <title xml:lang="en">Interactive Documentary User’s Experience Evaluation</title>
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                <forename type="first">Samuel</forename>
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            <idno type="halRefHtml">&lt;i&gt;Revue des Interactions Humaines Médiatisées (RIHM) = Journal of Human Mediated Interactions&lt;/i&gt;, 2016, 17 (1), pp.33-75</idno>
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                <title xml:lang="en" type="sub">reading contract, usability and sens making</title>
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                <term xml:lang="en">interactive documentary</term>
                <term xml:lang="en">user-centered design.</term>
                <term xml:lang="en">sensemaking</term>
                <term xml:lang="en">usability</term>
                <term xml:lang="en">lidicising reading</term>
                <term xml:lang="en">documentarising reading</term>
                <term xml:lang="en">web-documentary</term>
                <term xml:lang="en">systemic evaluation</term>
                <term xml:lang="en">User experience</term>
                <term xml:lang="en">user testing</term>
                <term xml:lang="fr">design centré sur l’utilisateur.</term>
                <term xml:lang="fr">construit de sens</term>
                <term xml:lang="fr">utilisabilité</term>
                <term xml:lang="fr">lecture ludicisante</term>
                <term xml:lang="fr">lecture documentarisante</term>
                <term xml:lang="fr">web-documentaire</term>
                <term xml:lang="fr">documentaire interactif</term>
                <term xml:lang="fr">test utilisateur</term>
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                <term xml:lang="fr">Expérience utilisateur</term>
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              <p>The study presents a systemic evaluation model about the quality ofusers’ experience (UX) concerning an interactive documentary (i-doc). The firstsection summarises socio-semiotic issues regarding how different actors are seen asbeen involved in the design of the France Télévisions (2012) co-produced i-doc B4,fenêtres sur tour. The second section explicates the epistemological andmethodological approach used in the user tests. The aim was to analyzedocumentarising and ludicising reading contracts used in the i-doc navigation. Thestudy then focused on usability problems, which prevented users to appropriate thei-doc. Finally, the evaluation highlights i-doc users’ sensemaking processes.Comparisons of the gap between prescribed usage and empirical usage wereconducted. This led to the study advancing methodological recommendations forthe design of interactive audiovisual works.</p>
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              <p>Cet article propose un modèle systémique permettant d’évaluer la qualitéde l’expérience utilisateur d’un documentaire interactif. Une première partie résumeles controverses socio-sémiotiques autour des usages imaginés par les acteursimpliqués dans le design du web-documentaire B4, fenêtres sur tour coproduit parFrance Télévisions en 2012. Une deuxième partie précise l’approcheépistémologique et méthodologique retenue lors du test utilisateur. L’enjeu consistetout d’abord à analyser les contrats de lecture documentarisante et ludicisante miseen oeuvre dans la navigation. L’étude se focalise ensuite sur les problèmesd’utilisabilité qui font obstacle à l’appropriation du web-documentaire parl’interacteur. Enfin, l’évaluation met en exergue le processus de construction desens au cours de la lecture. In fine, la comparaison des écarts entre les usagesprescrits par l’instance d’énonciation et les usages empiriques permettent de tirerdes enseignements méthodologiques sur le design d’oeuvres audiovisuellesinteractives.</p>
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