Evaluation of an information assistance system based on an agent-based architecture in transportation domain: first results
Résumé
The evaluation of interactive systems is a wide and rich research domain: many meth-ods, criteria and tools are available. In this article, we are focused on agent-basedinteractive systems. We first describe the agent oriented architecture used in ourresearches. Then we propose an evaluation approach based on three complemen-tary techniques: assistance evaluation tool, questionnaire, and verbalization. Thevalidation of our approach occurred within the framework of a project involving anindustrial partner which is running the current urban transport network (tramwayand bus) in the town of Valenciennes, France. The main results of the evaluation ofan agent-based Information Assistance System (IAS) are presented. This evaluationis based on two scenarios: normal or distrupted running mode. This evaluation hasbeen conducted in laboratory.
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