Implantação do MR-MPS-SV na Instituição Avaliadora COPPE-UFRJ - Université Polytechnique des Hauts-de-France Access content directly
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Implantação do MR-MPS-SV na Instituição Avaliadora COPPE-UFRJ

Ana Regina Rocha
  • Function : Author
Gleison Santos
  • Function : Author
Cristina Cerdeiral
  • Function : Author
Marcelo Schots
  • Function : Author
Natalia Chaves Lessa Schots
  • Function : Author
Elaine Nunes
  • Function : Author
Tayana Conte
  • Function : Author
Reinaldo Cabral Silva Filho
  • Function : Author
Mylène Cabral
  • Function : Author


The MPS for Services Reference Model (MR-MPS-SV), created in 2012, is the most recent component of the MPS.BR Program. As part of the MR-MPS-SV deployment strategy, Softex coordinated the conduction of pilot assessments. In April 2013, COPPE/UFRJ Assessment Institution was assessed MR-MPS-SV maturity level G. This paper presents the main implementation details of this IT service process improvement initiative and the main lessons learned.
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hal-03473189 , version 1 (09-12-2021)


  • HAL Id : hal-03473189 , version 1


Ana Regina Rocha, Gleison Santos, Cristina Cerdeiral, Marcelo Schots, Natalia Chaves Lessa Schots, et al.. Implantação do MR-MPS-SV na Instituição Avaliadora COPPE-UFRJ. X Workshop Anual do MPS (WAMPS 2014), Dec 2014, Campinas, Brazil. pp. 178-185. ⟨hal-03473189⟩
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