Implantação do MR-MPS-SV na Instituição Avaliadora COPPE-UFRJ
Résumé
The MPS for Services Reference Model (MR-MPS-SV), created in 2012, is the most recent component of the MPS.BR Program. As part of the MR-MPS-SV deployment strategy, Softex coordinated the conduction of pilot assessments. In April 2013, COPPE/UFRJ Assessment Institution was assessed MR-MPS-SV maturity level G. This paper presents the main implementation details of this IT service process improvement initiative and the main lessons learned.