A Tertiary Study on the Convergence of Human–Computer Interaction and Artificial Intelligence - Université Polytechnique des Hauts-de-France
Chapitre D'ouvrage Année : 2024

A Tertiary Study on the Convergence of Human–Computer Interaction and Artificial Intelligence

Résumé

The emergence of technologies like artificial intelligence (AI) has strengthened computational solutions by using powerful algorithms that can support learning behaviors from available data and replicating such behaviors in software. A possible behavior regards the interaction of humans with computers. In this context, Human–Computer Interaction (HCI) promotes the design and evaluation of intuitive and high-usability interactive systems for human users. However, it is not clear yet the convergence between HCI and AI and how such a convergence can improve the computational solutions to benefit the end users despite the many secondary studies regarding HCI and AI available in the technical literature. Therefore, it is necessary to characterize the convergence between HCI and AI revealed in secondary studies, aiming at a better understanding of the challenges and implications of conveying the convergence of these two areas of interest from the perspective of research by undertaking a tertiary study to acquire knowledge from secondary studies published in the Scopus database until 2022. Thirty-eight secondary studies from 17 countries provided evidence of the possible convergence of HCI and AI. The main purposes of converging these areas are to foster user trust and satisfaction, to improve communication and user experience, to increase learnability and performance, and to enhance environmental observation and services. These findings have been observed in 26 problem domains and 23 system domains, performed with many distinct instruments. The convergence of HCI and AI is of worldwide interest, with a growing use of HCI methods and criteria to support developing and improving AI software systems. However, such convergence does not concern specific areas but concerns AI software systems characteristics, human use, and their interaction. Promoting the convergence of HCI and AI is challenging without a clear vision of the target software system
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Dates et versions

hal-04842388 , version 1 (17-12-2024)

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Guilherme Horta Travassos, Katia Romero Felizardo, Marcelo Morandini, Christophe Kolski. A Tertiary Study on the Convergence of Human–Computer Interaction and Artificial Intelligence. Christophe Kolski; Marian Cristian Mihăescu; Traian Rebedea. AI Approaches for Designing and Evaluating Interactive Intelligent Systems, 36, Springer Nature Switzerland, pp.1-24, 2024, Learning and Analytics in Intelligent Systems, 978-3-031-53956-5. ⟨10.1007/978-3-031-53957-2_1⟩. ⟨hal-04842388⟩
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